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Pima Community College student says online testing program is too invasive

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TUCSON (KVOA) - Pima Community College offers 2,000 classes and most of them have been in-class. However, with COVID-19, the college has taken most of their classes online.

"We have had to put a lot of our services and our delivery in this virtual modality, for the protection of our students," said President of Campuses & Executive Vice Chancellor for Student Experience & Workforce Development Dr. David Dore.

Test integrity can be tricky when you do not have the eye of a professor. But, one student is concerned about the program they are using, called ProctorU.

The student did not want to be identified but said he feels ProctorU is too invasive.

"They collect a lot of personal information and private information like photo ID, facial recognition, etc."

PCC said the goal of the program is to make sure the student is taking the test and not someone else.

"Test integrity is an important concept," said PCC Dr. Jeff Thies. Dean of College Readiness and Student Success.

Dr. Thies added, they would never put their students at risk.

"We did a very thorough investigation of ProctorU's privacy policies. We had not only our legal team, but our IT team look at how they operated."

But, the student said he does not trust the system and has great concern.

"We do not know the people they are hiring, who monitor the software in real-time. Both through video and administration control of your device. Have they been vetted securely enough to where we can trust that person with that level of control over our devices and information?"

The college said, they are doing their best to help students succeed.

"For students who need accommodations, beyond maybe just not wanting to do the ProctorU situation, we do still work individually with the student."

The student has informed News 4 Tucson that he reached out to PCC and they are listening to his concerns and making accommodations.

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Allie Potter

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