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CenturyLink responds to 911 system crash in Pima County

TUCSON – The 911 system in Pima County was down for about an hour early Tuesday morning.

According to City of Tucson officials, Tucson and Pima County regional 911 primary and backup systems experienced an outage starting at 3 a.m. The system crash impacted all fire and police departments in the region.

Authorities say the 911 systems for Pima County and the City of Tucson were back up at around 4:25 a.m., with Century Link reporting all issues related to the outage to be completely resolved by 5:30 a.m.

CenutryLink has not yet released the cause of the outage.

News 4 Tucson reached out to CenturyLink for a statement:

“On July 9, some customers in Pima County, AZ experienced disruptions to 911 service due to a technical issue. A repair team was dispatched, and all services are restored.

Based on information currently available, the outage started at approximately 3 a.m. and lasted approximately an hour and half. The cause is under investigation.”

Since the initial outage, the 911 emergency call system has been completely restored and is currently operational.

This is a developing story. Stay with News 4 Tucson for the latest updates.

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